PlatformPricingSupportContact Us
sign up

The submission of this document has failed due to departmental specific business logic in the Body tag. The entry must be a valid UTR. Please check. (7816)

You have tried to submit your FPS or EPS and are getting this error back from HMRC. This error means that the Company UTR or Self-assessment UTR you have entered under Company Details is not recognised by HMRC. We cannot authenticate these details for you and therefore you will need to find the correct number by either looking at your HMRC online services account or contacting HMRC for further guidance.

Limited Company UTR

If you are a limited company - you should have a company 10-digit Unique Taxpayer Reference (UTR). This should have been posted to your company address by HM Revenue and Customs (HMRC) within 14 days of the company being registered with Companies House (incorporated).

You should be able to find this within your HMRC online services account or if you don't think you received one, HMRC does have a service where you can request a copy of your company UTR.

If you are trying to claim CIS deductions through your limited company to offset against PAYE, then you will need your UTR number. Without you valid company UTR number, you will be unable to claim CIS deductions.

Self-assessment UTR

If you need to find your self-assessment UTR, you can find HMRC help here at Find a lost UTR. HMRC Employers: general enquiries

Help Categories

Getting StartedMy AccountThe Shape HubCompany SetupMigrating Payroll Software Import FilesPay Run SettingsPensionsNest IntegrationEmployeesLeaversHMRC NoticesDirectorsComplete a Pay RunPayment TypesReports and FormsRTI SubmissionsHMRC PaymentsHMRC RTI ErrorsError: Authentication Failure (1046)Error: Valid UTR (7816)Error: Eligible Filing Period (7806)Year EndCIS Stop Being An Employer

Easy to use payroll software for UK businesses of all sizes.

Our PlatformPricingEnterpriseShape Embedded
FAQBlogHelpContact Us
employee loginpayroll loginsign up
TermsPrivacy PolicyCookies
© 2023 Shape Payroll