PricingSupportContact Us
By business size
Enterprise
Full service enterprise payroll software with market-leading integrations
Small or medium-sized
Easy to use cloud payroll software for UK businesses
By industry
Recruitment
Cloud-based pay and bill software for temporary recruitment & umbrella payroll.
Shape embedded
Embed payroll software in your SaaS platform
UK payroll API
Automate any payroll operations with the Shape API

Password Recovery

Sometimes you may need to reset your password. Select to Login as normal and there is a Forgotten Your Password? under Login.

You will be taken to Password Recovery where you can enter the email address you signed up with.

You will then be sent a token by email to enter and change the password.

I didn't receive an email?

  • Are you using the email you signed up with?

  • Did you enter the correct email address?

  • Did you receive a welcome email from us when you first signed up? If not, you may have signed up with an incorrect email.

The token isn't working

  • Have you copied the token from the email and entered a new password?

  • Did you close the browser? You need to keep the browser open for the token to work.

  • Do you have auto-fill on your browser? Sometimes, the browser is very good at attempting to predict your names and passwords for you. Delete any pre-filled boxes and re-enter the information.

If you can't login, please drop us a message at Contact Us and we will do our best to assist you.

Help Categories

Getting StartedMy AccountMy Account DetailsTeamsBilling and InvoicesPassword RecoveryThe Shape HubCompany SetupMigrating Payroll Software Import FilesPay Run SettingsPensionsNest IntegrationEmployeesStarterLeaversDirectorsComplete PayrollPaymentsDeductionsHMRC NoticesReports and FormsPayroll JournalsRTI SubmissionsHMRC PaymentsHMRC RTI ErrorsYear EndUK Rates and ThresholdsTaxNational InsuranceCIS Stop Being An Employer
Our PlatformEnterpriseSMERecruitmentShape Embedded
PricingFAQBlogHelpContact Us
employee loginpayroll loginsign up
TermsPrivacy PolicyCookies
© 2023 Shape Payroll